If the new homeowner finds that a home system or appliance listed on the warranty stops working, then he or she calls the warranty company. The warranty company has business relationships with various service providers.
Upon getting notification from the warranty company, the service provider sets up an appointment to fix the problem. If the problem cannot be fixed, depending upon the warranty coverage, the homeowner either gets a check for a settlement amount or a new item. In many cases the homeowner will be required to pay a small fee for the service call, usually under